Julian Thorne is the Chief Customer Officer of Dennis Publishing. He heads up a team in the US and UK responsible for managing and growing a total subscription base of 1.7m print and digital subscribers. Prior to joining Dennis Julian founded The Big Wheel Consultancy which specialised in providing marketing consultancy and data insight services to publishers seeking to maximise their membership and/or subscription revenues. Julian has previously held various senior executive positions including, CEO of Dovetail Services and Marketing Director at Saga. He is a Fellow of the Institute of Direct and Digital Marketing and a non executive director of History Today Publishing.